Posts Tagged ‘solar panels’

Six tips to save you from solar panel cowboys

Tuesday, June 29th, 2010

Six tips to save you from solar panel cowboys

About the author: Paul Hutchens is founder and director of Eco2Solar, which installs solar systems around the UK. First published on YouGen.

Solar hot water is intrinsically an ethical industry. We all want to save the planet don’t we? So we need to ensure that unscrupulous companies do not thrive and give us all a bad name!

When there is a chance of making a buck or two it will always attract the greedy and less scrupulous businesses. We are all familiar with the many products that have gained bad reputations: double glazing and timeshare are just two. These are quality products when marketed, sold and implemented professionally and ethically, but seemed to attract the wrong sort!

So here are some tips to avoid the solar panel cowboys and get a quality company to quote for your installation of solar panels.

1. As a minimum ensure that your installer is certified for the Microgeneration Certification Scheme (MCS). If they are not, show them the door straightaway; if for no other reason than you cannot claim any grants or Renewable Heat Incentives if they install a system for you.

2. Ensure that the company belongs to the Solar Trade Association or Renewable Energy Association (REA). They both have strict codes of conduct that not only relate to installation and system quality, but also the conduct of sales people when dealing with potential customers.

3. Make sure that you never, ever sign anything or part with any money or bank account/credit card details on a first meeting. Ensure that the company surveys the property thoroughly and then leaves. They should send through the quote for you to consider in your own time with no pressure. Beware particularly “special offers” to sign today – they are an unethical way of closing a sale and generally do not represent a real offer anyway; just an inducement to sign today.

4. Check that any claims made about performance or savings are backed up in writing and are based on governnment guidelines (e.g. Energy Savings Trust). If any figures are mentioned, make sure you ask what they are based on (they should be based on the government based SAP calculation or a recognised simulation tool such as Polysun or T Sol). If you are unsure about this rather technical are please get in touch paul@eco2solar.co.uk

5. Do not allow any sales person to stay in your home or premises for longer than you are comfortable; the REA recommend a maximum of 2 hours. It is a well known tactic to outstay your welcome so you sign something to get rid of the sales person. Do not be intimidated.

6. Last, but not least, remember that if you do sign anything or part with money, as an individual you always have a 7 day cancellation period if you are unhappy for any reason.

I hope that this will help you to avoid an unpleasant experience and allow you to make a rational decision whether you wish to install this cost effective and worthwhile technology in your home or business.

For more information about solar panels,  renewable energy  or to find a local supplier visit www.yougen.co.uk.

10 tips for choosing a good solar PV installer

Tuesday, June 8th, 2010

Choosing an installer is always a tricky business, so YouGen asked Stuart Houghton, of Abacus Renewable Energy, who installed our photovoltaic solar panels, what his top tips are. Watch the video, or read on, to find out:

1. Find out how long they’ve been in the business.

2. Ask if they will subcontract any of the work out, and if so, to who.

3. Are they qualified electricians?

4. Ask for recommendations from previous installations – either find them on YouGen, or ask for names and contact numbers of previous customers and follow them up.

5. Make sure the quotation is comprehensive – it should itemise all the equipment.

6. Get companies to give an estimate of how much the system will generate (so far Stuart’s predictions for our system have been spot on).

7. Ask for advice on the size of the system, don’t be sold on a system on a standard size kit.

8. Ask what the benefits of the different modules is.

9. Get a really good feel for what the person’s like. Talk to them and make sure you feel they really understand what they are talking about, and are an engineer, not just a salesman.

10. Make sure they look at the fuse box and look at the structure of the roof.

And one addition from me: if you want to benefit from the feed-in tariff, then make sure you use an MCS accredited installer and product.

About the author: Cathy Debenham is founder of YouGen – renewable energy made easy. This was first published on the YouGen blog.

Avoiding the solar cowboys

Wednesday, April 28th, 2010

Only one of 14 solar thermal salespeople proved worthy of recommendation in Which?’s recent investigation into solar panel companies. This is devastating news both for the industry and, more importantly, for people wanting to switch to solar hot water systems.

Ten of the companies misled researchers and some also used what can only be described as dodgy sales tactics. Only Southern Solar was “worthy of mention for its helpful and sensible approach”.

This is one of the issues that YouGen was set up to help people avoid. Both my father and uncle have been on the receiving end of just this sort of pushy solar salesman, who overquotes, offers discounts if you sign up today, claims too much for the product, and (in one case) lied about the availability of grants. They stay for hours, insist on your partner being there when you visit, and are almost impossible to evict from your house (unless, of course you sign on the dotted line).

While this does happen, there are also lots of good companies out there who spend time looking at each home, how the owners live in it, what their heat or hot water usage is, and what the best solution would be for them.

There are several ways that YouGen helps people avoid being a victim of cowboy sales (and it’s not just in the solar thermal sector – have a look at the comments section of this blog on heat pumps and you’ll see it’s happening there too).

We also call on installers to up their game, and to help people to get the most appropriate technology for their home, even if that involves turning down a sale. Which? reports that the Office of Fair Trading received 1,000 complaints about the sector last year. Given that there are less than 100,000 installations in UK homes, and that the Low Carbon Buildings Programme has only paid out 6684 grants for domestic installations since April 2006, this is a scarily big number. One can only speculate that a lot of people have already been put off the whole idea.

I’m a great fan of solar thermal. We turned off our boiler last week, and are showering in solely solar heated water. If last year is any guide, we’ll only have to give in a boost a couple of times between now and the end of September. But, if solar thermal is going to become a mainstream way of heating water and homes, then people really need to be able to trust the companies that install it. And at the moment that’s a bit of a challenge.

First published on www.yougen.co.uk

Renewable energy is coming to a supermarket near you

Tuesday, March 23rd, 2010

“I’m just popping down to Tesco for a solar panel” doesn’t sound right somehow. Maybe it’s just me, but I not sure that the entry of the supermarkets into the renewable energy market is a good thing.

Sainsbury is first out of the starting gates. It opened Home Energy Centres in three of its stores (Camberley, Kidderminster and Leicester) at the end of last year in partnership with EDF Energy. They will sell solar panels, heat pumps and insulation, and EDF Energy advisors will be on hand to provide people with a free tailored energy saving plan and advice on energy efficiency. All the products can be delivered nationwide and installed by an EDF installer.

Earlier this month M&S joined forces with Scottish and Southern Energy to launch M&S Energy. Its first services are loft and cavity wall insulation with prices starting at £149. That will be followed by a range of products including bespoke energy advice, renewable energy solutions such as solar panels and heat pumps, and energy efficient heating over the coming months. It’s available through M&S stores and online.

Tesco hasn’t announced its renewable energy programme yet. It already has a home insulation service up and running. Enact Energy, the company that runs it, is also recruiting independent solar installers to join Tesco’s and M&S’s renewables programmes.

The good side to the supermarkets coming into the market is that it sends out a clear message that renewable energy is part of the mainstream. But I worry about the impact they might have on the market.

Part of my concerns are voiced by Dan Crossley, principal sustainablility advisor at Forum for the Future. “[The supermarkets'] approach has often been … a pile ‘em high and sell ‘em cheap model” he says. While I’m not denying that price is important, renewable energy is so site-specific that it needs a much more tailored approach than you would traditionally expect from a mass retailer.

Another of my concerns is the impact it will have on the small businesses that make up such a large proportion of the installer market. Will they find themselves squeezed on price in the way that farmers have done? With both Tesco and M&S recruiting from a relatively small pool of MCS accredited installers, what will the market look like in a year or so? And will it give value to the consumer?

The Conservatives appear keen to encourage the big retailers to play a significant role in improving the energy efficiency of homes. David Cameron announced last year that he’d have a programme up and running from day one of a tory government, and that agreements are already in place with M&S and Tesco.

Supermarkets, while convenient, specialise in encouraging us to buy the foods that give them the biggest profits, not the ones that are healthiest or taste best. This is my worry. The right renewable energy isn’t something that you can pick off the shelf. It needs careful thought and a holistic approach which takes in the specifics of each house, and how the inhabitants use it. Will this be a shift in emphasis too far for the supermarkets? Let us know what you think – especially if you’ve used any of the services they are offering.

First published on www.yougen.co.uk

Green Web Award Winner

Monday, February 15th, 2010

YouGen has been voted winner of the green living advice category of the Green Web Awards. The website, which aims to make it easy for people to work out whether or not renewable energy is a appropriate for their house, had been up for less than a year when it was shortlisted.

“To be publicly recognised like this is a huge boost,” said Cathy Debenham, founder of YouGen. “I’d like to thank everyone who voted for us.” It was a nail-biting contest, as we were shortlised against two really good websites: The Guardian’s Ethical Living site, and My Zero Waste. It is a real honour to win.”

The Government’s announcement of financial incentives for people who want to install microgeneration technologies last week, makes websites like YouGen even more vital. “The Clean Energy Cashback (feed-in tariff) makes it likely that more and more people will be tempted to install solar panels or other types of renewable energy,” says Cathy. “More installers will enter the market too, making it harder to identify the good ones. This is where YouGen differs from most renewable energy websites – helping people find an installer they can trust is at the heart of what we do.”

Research by Oxford University’s Enviromental Change Institute and the Energy Saving Trust has  found that the newness of the market makes it difficult for potential buyers to assess what they are being offered by suppliers. YouGen aims to help people overcome that barrier.

We provide practical, down to earth information, in plain English,” adds Cathy. “This means that people have a good understanding of what to ask an installer. They can search for local companies on the site, and we encourage existing microgenerators to rate their supplier under five different criteria, to make it easy for others to choose an installer they can trust to do a good job. In a new market it’s often impossible to ask a friend for a recommendation. Getting one from the YouGen community is the next best thing.”

YouGen has also been vocal in championing early adopters of microgeneration whose income from microgeneration will fall when the feed-in tariffs start in April 2010. “They have been treated unfairly,” says Cathy. “These derisory rates throw all their payback calculations out. The pioneers will be left with even longer payback times, while watching those who played safe and waited getting a healthy return on their investment. We have done our best to give them a voice, and get their message heard.”